Tadcon, Inc. has two levels of support available they are 24x7 (24 hrs per day 7 days per week) and 8X5 (8 hours per day 5 days per week).  The only differences between the two are availability (round the clock vs 8 hrs per day) and the annual cost.  Support is billed on an annual basis.

Clients who are current on their annual support receive the following benefits:

1. Direct Access to Tadcon help personnel via telephone (direct line), internet/email and facsimile. 
2. Correction of errors and bug fixes.  (refer to warranty section for definition of bug fixes).
3. All interim patches that may be released in between scheduled releases.
4. Free up-grades including new releases.
5. Problem assistance and remote assistance via remote connection.

Upgrades to TMS are generally on an 18 month cycle with interim patches released as necessary.  The primary driving force for new functionality is from the existing customer base.  Tadcon evaluates each new request for functionality based on its applicability to the user community, compliance with existing regulatory guides and specifications and business needs of the requesting organization. 

Upgrades and New Releases are made available to all customers who are current on support as soon as they are released.  New Releases are distributed on CDROM, while patches and interim release can be distributed electronically.  In the event that a customer has not kept current with product releases, Tadcon provides a upgrade path from any previous version to the then current version.