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Tadcon, Inc.

PO Box 105

Orangeville, PA 17859

570.759.6560 (voice)

570.759.8366 (fax)


 
Comprehensive Support Services

 

Tadcon, Inc. has two levels of support available they are 24x7 (24 hrs per day 7 days per week) and 8X5 (8 hours per day 5 days per week).  The only differences between the two are availability (round the clock vs 8 hrs per day) and the annual cost.  Support is billed on an annual basis.

Clients who are current on their annual support receive the following benefits:

  1. Direct Access to Tadcon help personnel via telephone (direct line), internet/email and facsimile. 
  2. Correction of errors and bug fixes.  (refer to warranty section for definition of bug fixes).
  3. All interim patches that may be released in between scheduled releases.
  4. Free up-grades including new releases.
  5. Problem assistance and remote assistance via remote connection.

Upgrades to TMS are generally on an 18 month cycle with interim patches released as necessary.  The primary driving force for new functionality is from the existing customer base.  Tadcon evaluates each new request for functionality based on its applicability to the user community, compliance with existing regulatory guides and specifications and business needs of the requesting organization. 

Upgrades and New Releases are made available to all customers who are current on support as soon as they are released.  New Releases are distributed on CDROM, while patches and interim release can be distributed electronically.  In the event that a customer has not kept current with product releases, Tadcon provides a upgrade path from any previous version to the then current version.

TMS is also upgraded as necessary to keep in sync with the Oracle product versions upon which it runs.


Links

- ISO/IEC/EN 17025

- Oracle

- NVLAP

News

Announcements

TMS version 4.2 is here!

There are several new features in  version 4.2 but the major enhancement is the addition of the Rental Module:

This feature allows you to manage bulk rental activities and billing data for all tool rentals.  Rental and shipments of tools to project locations throughout the enterprise are supported"

Since all information is maintained in eTMS along with the operational tool room functions like check-in check-out, tool status and locations are accessible regardless of what remote project tools may be located at.

Billing functions are designed to be modified to fit your business needs.

There are many other new features too numerous to mention.